A mobile companion for Estenove (hair transplant), Novemedical (plastic & bariatric surgery) and Novexdent (dental) patients. It replaces the scattered WhatsApp threads, emails and SMS links with a single guided experience that mirrors the Nove CRM pipeline — lead → consultation → quote → travel → operation → recovery → long-term follow-up.
Each phase below maps to a real stage in the Nove CRM. The app surfaces the right screens and actions exactly when the patient needs them — and nothing before. Tap any phase to jump to its screens.
Branded first frame. Auto-detects which sub-brand the lead came from and themes accordingly.
Passwordless entry by phone or email. Mirrors request-magic-link.
Confirmation + code fallback. Maps to verify-magic-link (15-min token).
We found your hair transplant enquiry from Estenove, submitted 2 days ago. Here's what happens next.
Personalised landing that ties the app to the exact CRM deal & brand, setting expectations.
GDPR/medical-data consent + language & identity confirmation before any health data is collected.
Adaptive home. Surfaces the single most important next action for the patient's current stage + progress ring.
Full 8-stage tracker mirroring the CRM deal pipeline. Future steps shown but locked to set expectations.
Unified feed of CRM-driven events (stage changes, reminders, host messages) fired by Flux automations.
Illustrated angle guide (front, top, back/crown, left, right) — the exact set the client photo-link page collects today.
Live upload grid with per-photo AI validation (valid / blurry / invalid). WhatsApp-fallback checkbox preserved from the SDR flow.
Structured intake + free-text. Runs the same AI red/yellow-flag screening used in the SDR portal and tags treatment zones (1–6).
The five real meeting types from SDRBooking.MEETING_TYPE_CHOICES with their durations.
Slots in the patient's own timezone with clinic offset shown. Agent auto-assigned by load-balancing — name hidden until confirmed.
Confirmation with the now-revealed specialist card. Triggers the n8n webhook → SMS/email/WhatsApp + calendar invite.
Live countdown + join button (Meet link / WhatsApp / dial). Prep checklist and specialist card.
Quick re-pick that keeps the same agent (per reschedule flow). Writes a SDRBookingStatusHistory entry & updates the calendar event.
Confirmation sheet with a reason picker (maps to status-history reasons). Deletes the calendar event & notifies the team.
The specialist's plan: technique, graft estimate, zones, stay length, and a projected-result visual.
Itemised all-inclusive quote making “zero hidden costs” explicit, with the deposit clearly credited.
Visual breakdown of the all-inclusive package — the trust builder that differentiates Nove's brands.
Deposit checkout with card / wallet / bank-transfer options. Sets cf_deposite_value & moves the deal to “Deposit Process”.
Receipt, remaining balance, and the hand-off that unlocks Phase 4 (travel).
Digital signing of medical/treatment/data consents — stored in the document wallet and the CRM.
Single dashboard for the whole trip with a readiness checklist. Counts down to operation day.
Add/confirm flights — PNR, airports, times. Feeds cf_pnr, cf_arrival_*, cf_flight_infos and syncs to the transfer team.
Assigned hotel with dates, room and map. Driven by Accomodation / Hotel records.
Assigned driver, vehicle, pickup time & meeting point — removes the scariest moment of arriving abroad.
Time-phased medical prep tasks with reminders. Critical for a safe operation and good results.
Procedure-specific packing list (e.g. button-up tops, loose hat) reducing day-of friction.
One secure place for tickets, vouchers, plan, receipts and signed consents — online or offline.
“You've arrived” + a live, hour-by-hour itinerary for each day of the trip.
The full day laid out so the patient knows exactly what's coming — reduces anxiety on the biggest day.
Puts a face to the surgeon, host/translator and team — building trust at the clinic.
Optional calm status (for the patient's companion / family) tracking the operation stages — fed by op start/finish timestamps.
Post-op record (grafts, surgeon) + immediate care rules. Sets the recovery phase in motion.
The day-after clinic wash — booking + a video/step guide they'll repeat at home. Sets cf_washing_date.
Day-counter coach: “what's normal today”, next medication, and today's recovery tasks.
Schedule built from the NOVECARE kit contents with push reminders and a taken/missed log.
The repeatable home-wash routine as video + steps, adapting by recovery day.
What's in the NOVECARE kit and how each item is used — links into the med schedule & wash guide.
Reassurance engine that normalises expected symptoms and escalates real red flags to a human + the clinic.
Scheduled progress photos (day 4 / 10 / 15…) for remote monitoring — feeds aftersale.Check milestones.
Sets realistic expectations across the slow-maturing result curve — prevents month-2 panic.
Books the periodic online review (the same booking engine as consultations). Driven by Check steps.
Slider comparison across recovery milestones — the emotional payoff & a natural, opt-in share moment.
Review prompt timed to peak satisfaction, routed to Google/Trustpilot — closes the marketing loop.
Stored, verifiable certificate (hair result guarantee; dental 5–7yr / implant lifetime warranty) with a claim path.
Referral rewards turning happy patients into a growth channel — tracked back to new CRM leads.
Persistent, in-app human chat (with attachments) — replaces the scattered WhatsApp threads patients juggle today.
Searchable, phase-aware knowledge base that deflects routine questions and hands off to a human when needed.
Account hub: personal details, notifications, privacy/data controls (GDPR delete-my-data), and sign-out.
Six languages mirroring the brands' markets (EN/FR/ES/DE/NL/IT). Also localises host-message translation.
One-tap 24/7 escalation to the medical hotline, on-call nurse and host — with local-emergency guidance & location share.
Every action available in the app, grouped by purpose. These map directly to existing CRM/portal endpoints (booking, photos, payments, messaging) or are net-new patient-facing capabilities.